Yes. We offer free UK standard delivery on orders over £200.

UK delivery starts from £4.99 for Royal Mail 48 Hour Tracked. Royal Mail 24 Hour Tracked is £6.95.

Yes. Royal Mail Guaranteed Next Day Delivery Before 1pm is available for £15.50. Saturday Guaranteed Delivery is available for £16.00.

Yes. We offer Royal Mail Europe Tracked delivery for £16.95 and Royal Mail International Tracked delivery for £35.

If your order is being delivered outside the UK, you may be responsible for any customs duties, taxes or import charges applied by your local authority.

Orders placed before 2pm are usually dispatched the same day. Orders placed after 2pm will usually be dispatched the next working day.

Once your order has been placed, you will receive an email confirmation with your order details.

You may cancel your order before it has been dispatched. Please contact us as soon as possible on 01638 717678.

No. Items are not reserved until your order has been completed.

We accept all major debit and credit cards, including Visa, Mastercard and American Express, as well as PayPal and Klarna. Express checkout options, including Apple Pay and Google Pay, may also be available depending on your device and browser.

Yes. All prices shown on our website are in GBP and include VAT at the applicable rate.

No. We are unable to offer price adjustments if an item is reduced after purchase.

Yes. Online purchases can be returned within 14 working days from the date of delivery.

No, there’s no need to contact us separately before making a return. Simply download your returns label from the Returns page of our website and use the returns slip included with your order to let us know whether you would like a refund or exchange.

As we offer complimentary UK delivery on orders over £200, we do not offer free returns as standard.

However, we understand that finding the perfect fit can take a little trial and error. If you’re a new Nicola Sexton customer and need to exchange your first pair for a different size, we’re happy to cover the cost of your first exchange.

Items must be returned in their original, unworn condition, with all packaging and accessories intact.

Yes, of course. If you would like to exchange an item for a different size or style, simply indicate your preferred exchange on the returns slip included with your order and send your item back to us.

Exchanges are subject to availability, and we’ll send your replacement as soon as your return has been received and processed.

Items purchased at events do not qualify for a refund, as customers have the opportunity to try on styles in person. However, they can be exchanged or returned for a credit note or gift voucher within 7 days.

We make every effort to display colours as accurately as possible, but colours may vary depending on your screen or device.

Our shoes are handcrafted in Italy using premium Italian leathers, suedes and materials sourced from carefully selected tanneries.

Our footwear is handcrafted in Pisa and Florance, Italy, by a three-generation, family-run factory.

Yes. Our bags and belts are designed to complement our footwear collections, using the same leathers and materials to create a beautiful, coordinated match.